SWACU Dispute Form

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Here are a few things to remember: The dispute process CANNOT begin until the item has posted to your account. You may be asked to provide supporting documents depending on the dispute type. The more details you provide, the quicker your dispute may be resolved.

2

Type of Dispute* This field is required.Please select from the options below to begin your dispute process

Credit Card Dispute

Debit Card Dispute

3

Name* This field is required.

First Name

Last Name

4

Email* This field is required.

example@example.com

5

What type of transaction was this?Fraud example: You had no knowledge of the transaction, did not authorize or provide your card information, and did not benefit from the purchase. Merchant example: You forgot to cancel a membership, were charged the wrong amount, did not receive service or merchandise, and have attempted to resolve the issue with the merchant directly and were unsuccessful prior to filing the dispute.

Fraudulent

Merchant

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Next, you will need to filled out the form. Please save the form by clicking on the save icon and click next to submit your form. Follow instructions on how to save as PDF.

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Fraud Dispute FormOnce form is filled out, please save form by clicking on the save icon and click next to submit your form.

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Merchant Dispute FormOnce form is filled out, please save form by clicking on the save icon and click next to submit your form.

9

Upload Form and additional documents

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

10

Phone Number

Area Code

Phone Number